1. How to cancel
Send your cancellation request in writing by email to contact@hydholidays.com or on WhatsApp at +91 70750 40406, with your booking reference. The date and time we receive your written request is the cancellation date.
2. Holiday packages
Cancellation charges are a percentage of the total package price, based on how many days before departure we receive your request:
| Days before departure | Cancellation charge |
|---|---|
| 45 days or more | Advance retained up to 10% of package price |
| 30–44 days | 25% |
| 15–29 days | 50% |
| 7–14 days | 75% |
| Less than 7 days or no-show | 100% |
Where a supplier's own charge is higher than the amount above (for example, non-refundable hotels in peak season, cruises or special event dates), the supplier's charge applies. These cases are marked on your quote.
3. Flights
Airline cancellation charges follow the fare rules of the ticket and are shown on your quote. We refund the amount the airline returns, less our service fee listed on the Pricing page. Non-refundable fares return only the statutory taxes, where the airline refunds them.
4. Hotels and transfers
Standalone hotel bookings follow the hotel's cancellation policy shown at the time of booking. Transfers and cab bookings cancelled less than 24 hours before pickup are not refundable.
5. Visa services
- Embassy, government and visa centre fees are not refundable once paid, including when a visa is refused.
- Our service fee is refundable in full if you cancel before we start preparing your file, and 50% refundable if you cancel before submission.
- No service fee refund is due after the application has been submitted.
6. If we cancel
If we cancel a confirmed booking for reasons within our control, you may choose an alternative of equal value or a full refund of what you paid us. If a cancellation is caused by events beyond our control, such as natural disasters, government restrictions or airline failures, we will refund what we recover from suppliers, less any non-recoverable costs, and help you rebook.
7. Unused services
No refund is due for services not used once the trip has started, such as missed sightseeing, meals or nights, unless the supplier refunds us.
8. Refund timelines
- We confirm the refund amount in writing within 3 working days of your cancellation request.
- Refunds that do not depend on a supplier are initiated within 7 working days of that confirmation.
- Refunds that depend on a supplier (airline, hotel) are initiated within 7 working days of us receiving the money from the supplier.
- Refunds go to the original payment method. Banks and card issuers usually take a further 5–7 working days to credit your account.
- Payment gateway charges and TCS collected are handled as per the gateway's and tax rules; TCS remains claimable in your income tax return.
9. Contact
For refund questions, contact us at contact@hydholidays.com or +91 70750 40406. If unresolved, write to our Grievance Officer listed on the Contact page.